Crisis and Suicide Intervention

When life seems hopeless or out of control, VIA LINK is here to listen and help.

We are Here for You.

Our 24/7 phone, text and chatlines are a safe space for anyone who is going through a hard time, having thoughts about suicide, or just needs to talk. Crisis Intervention Specialists are ready to listen, provide emotional support and help you develop a safety plan if necessary. Specialists are not here to judge or tell you what you should do. We understand that people are the experts in their own lives.

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Suicide Intervention

Part of VIA LINK’s suicide prevention work involves answering the 988 system for the 225, 504, and 985 area codes. VIA LINK specialists are available 24/7 to provide emotional support, crisis intervention, and suicide prevention. Callers can also receive referrals to local behavioral health agencies/facilities.


People can also use the Chat With Us icons on our website to start talking with a crisis intervention specialist.

Community Trainings

In addition to our phone, text and chatlines, VIA LINK provides the following community trainings about suicide prevention:

  • Suicide Education and Response: Educational trainings that can be personalized to fit your agency or group’s needs.  Topics include: the current facts and scope of suicide, how to talk to someone who may be having thoughts of suicide, education on identifying potential suicide risk factors, safety planning, and connecting to resources. For more information about this training contact Sherrard Crespo, LCSW, [email protected].
  • Applied Suicide Intervention Skills Training (ASIST): A two day skill building workshop that prepares all types of caregivers to provide interventions to people at risk of suicide.  For more information contact Victoria Schwandt, LMSW, [email protected].  

VIA LINK also provides trainings for clinicians and community members on the topics of:  Crisis Intervention/De-Escalation, Trauma, Grief, Self Care, Child Abuse Prevention, and Adverse Childhood Experiences Scale (ACES).  Social Work Continuing Education Units (CEUs) available upon request.  For more information or to schedule a training contact Sherrard Crespo,  LCSW at [email protected].

Comprehensive Crisis Helpline Training – This training is for people who are interested in volunteering to answer calls on our crisis helpline.  It is a 70 hour training designed to fully prepare participants for situations they would encounter on the helpline. The skills learned in this training can easily be applied to other settings. For more information contact Summer Lindzey, LMSW, [email protected]. 

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Real Talk Support Group

Real Talk is a weekly support group that can be provided for schools or agencies who work with adolescents who may be experiencing students/clients with thoughts of suicide.  When contacted, VIA LINK can provide an 8-week support group for the selected group of adolescents.  The support group will provide a safe space to talk about what they’re really going through and to develop understanding of their suicide ideation and create coping mechanisms.


Real Talk is facilitated by Sherrard Crespo, LCSW.  For more information please email [email protected].