VIA LINK Crisis Chat is for anyone who is going through a hard time, having thoughts about suicide, or just needs to talk. Crisis Intervention Specialists, or simply referred to as Specialists, are ready to listen, provide emotional support and help you cope. Specialists are not here to judge or tell you what you should do. We understand that people are the experts in their own lives.
Accessing VIA LINK Crisis Chat
VIA LINK Crisis Chat is available at vialink.org and operates 24/7, every day. If the chat service ever experiences technical issues, we encourage you to call the National Suicide Prevention Lifeline at 1-800-273-8255 (TALK).
How it Works:
- Click the “online” chat icon to the bottom right (starting a chat means you have agreed to our Terms of Service).
- Before the Specialist joins the conversation, you will be asked a few brief questions. Your answers are confidential.
- After you’ve submitted the brief questions, a live, trained Crisis Intervention Specialist will join the conversation.
- The Specialist will work with you to help you process your specific situation by providing emotional support and/or information or referrals to local services if needed.
Once you have ended your chat session, you will be given the opportunity to tell us about your experience with our services in a brief survey. Hearing directly from you allows us to develop programs and services that better fit you and your loved one’s needs. We would really appreciate your feedback.
Chat users are also asked during the pre- and post-survey if they wish to have the conversation transcript sent to them by email. Transcripts sent by email are optional to every user.