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Mission Statement: VIA LINK provides information, referrals, training, and crisis intervention to people, organizations, and communities so they can help themselves and others.

VIA LINK is a 501(c)3 nonprofit organization that provides a range of services to the people of Louisiana.  We provide counseling to those in crisis, help people connect with critical services, give suicide intervention, offer opioid counseling and more.  These services are provided over phone, text, and online chat services 24/7, 365 days a year.

Illustration of woman providing phone support to man

1920s

Roots of VIA LINK’s began in Southeast, Louisiana when the region faced the hardships of the Great Depression.  A group of citizens recognized the need to connect people with resources that could help them and begin to create lists of resources and help people reach out to them.

1972

An organization known as the Volunteer and Information Agency formed to help individuals with health and human services needs.

1995

Suicide intervention and crisis services were added to further assist the community.

2000

The organization modified its name and mission to focus on the provision of information and crisis services for the Southeast Louisiana.

2000

The Federal Communications Commission (FCC) designated 2-1-1 as a nationwide number that could be dialed to access human services information and referrals

2001

The organization began providing 2-1-1 services and began operating as VIA LINK, a non-profit 501c3 organization.

2004

The agency was certified by the American Association of Suicidology.

2011

In May of 2011 VIA LINK was awarded Agency Accreditation by AIRS (Alliance of Information and Referral Systems)

2013

VIA LINK established a Contact Center Specialist Volunteer / Internship program for students and others seeking to serve the community through Information & referral and crisis intervention services.

2015

VIA LINK launched the Crisis Teen Textline to provide emotional support to youth by text message. 

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