Mission Statement: VIA LINK provides crisis support, connects people to resources and services, and
provides vital data and trend information to ensure policies and programs meet
community needs.

VIA LINK is a 501(c)3 nonprofit organization that provides a range of services to the people of Louisiana.  We provide counseling to those in crisis, help people connect with critical services, give suicide intervention, offer opioid counseling and more.  These services are provided over phone, text, and online chat services 24/7, 365 days a year.

Illustration of woman providing phone support to man


Roots of VIA LINK’s began in Southeast, Louisiana when the region faced the hardships of the Great Depression.  A group of citizens recognized the need to connect people with resources that could help them and begin to create lists of resources and help people reach out to them.


An organization known as the Volunteer and Information Agency formed to help individuals with health and human services needs.


Suicide intervention and crisis services were added to further assist the community.


The organization modified its name and mission to focus on the provision of information and crisis services for the Southeast Louisiana.


The Federal Communications Commission (FCC) designated 2-1-1 as a nationwide number that could be dialed to access human services information and referrals


The organization began providing 2-1-1 services and began operating as VIA LINK, a non-profit 501c3 organization.


The agency was certified by the American Association of Suicidology.


In May of 2011 VIA LINK was awarded Agency Accreditation by AIRS (Alliance of Information and Referral Systems)


VIA LINK established a Contact Center Specialist Volunteer / Internship program for students and others seeking to serve the community through Information & referral and crisis intervention services.


VIA LINK launched the Crisis Teen Textline to provide emotional support to youth by text message.