Mission Statement: VIA LINK provides information, referrals, training, and crisis intervention to people, organizations, and communities so they can help themselves and others.
Roots of VIA LINK’s began in Southeast, Louisiana when the region faced the hardships of the Great Depression. A group of citizens recognized the need to connect people with resources that could help them and begin to create lists of resources and help people reach out to them.
An organization known as the Volunteer and Information Agency formed to help individuals with health and human services needs.
Suicide intervention and crisis services were added to further assist the community.
The organization modified its name and mission to focus on the provision of information and crisis services for the Southeast Louisiana.
The Federal Communications Commission (FCC) designated 2-1-1 as a nationwide number that could be dialed to access human services information and referrals
The organization began providing 2-1-1 services and began operating as VIA LINK, a non-profit 501c3 organization.
The agency was certified by the American Association of Suicidology.
In May of 2011 VIA LINK was awarded Agency Accreditation by AIRS (Alliance of Information and Referral Systems)
VIA LINK established a Contact Center Specialist Volunteer / Internship program for students and others seeking to serve the community through Information & referral and crisis intervention services.
VIA LINK launched the Crisis Teen Textline to provide emotional support to youth by text message.