Frequently Asked Questions

What is 2-1-1?
Is 2-1-1 a federally funded and/or state funded program?
What do you consider a crisis?
Do I have to be having thoughts of suicide to utilize the crisis lines?
Are these services free?
Will you keep my information confidential?
Can I call and leave the name and number of a friend or family member to have a Specialist call back?
Can I call and tell a Specialist what services I am in need of and then receive a call back later with resources?
If I have spoken to a certain Specialist in the past, can I call and request to speak with that same Specialist?
Is 2-1-1 service only available in the Greater New Orleans area?
Can a specialist send me an email with resources?
Can VIA LINK look up my account information for food stamps, Medicaid, Medicare, or other programs?
If I am concerned about a loved one, can a specialist tell me if they have called the suicide intervention line?
What is 2-1-1?

The Federal Communications Commission (FCC) designated 2-1-1 as the official phone number to get health and human services resources.  VIA LINK is the organization in Southeast Louisiana that provides this service. Our contact center counselors are available 24 hours a day to provide information and referrals to programs that can help with food, shelter, medical care, financial assistance, mental health services, substance abuse treatment, senior services, childcare and more.

Is 2-1-1 a federally funded and/or state funded program?

No, VIA LINK does not receive government funding for our 2-1-1 work.

What do you consider a crisis?

We believe that crisis is self-defined because people are the experts about their own lives.

Do I have to be having thoughts of suicide to utilize the crisis lines?

No.  Anyone who believes they are in crisis can call our crisis line and talk to one of our specialists.

Are these services free?

Yes, all of our services are free.

Will you keep my information confidential?

Yes, VIA LINK keeps all caller information confidential.  The exceptions are situations involving mandated reporting, imminent danger and duty to warn.

Can I call and leave the name and number of a friend or family member to have a Specialist call back?

No, our policy is that we do not contact people without their consent.

Can I call and tell a Specialist what services I am in need of and then receive a call back later with resources?

Our specialists research available resources while the caller is on the line, so please contact us when you are ready to receive resources.  You can also email us or text us.

If I have spoken to a certain Specialist in the past, can I call and request to speak with that same Specialist?

Generally we do not transfer calls to other agents.  All of our staff are trained and able to assist people in any situation.

Is 2-1-1 service only available in the Greater New Orleans area?

No, 2-1-1 services are available to all of Louisiana.

Can a specialist send me an email with resources?

Typically we send resources by text message, unless someone contacts us by email.

Can VIA LINK look up my account information for food stamps, Medicaid, Medicare, or other programs?

We do not have access to personal account information for public benefits.  However, we can connect you with organizations that do.

If I am concerned about a loved one, can a specialist tell me if they have called the suicide intervention line?

Due to our confidentiality policy we do not give information about callers to other people.

Each year tens of thousands of people contact VIA LINK for assistance

Callers asked about:

  • Utility assistance
  • Emergency shelter
  • Tax preparation assistance
  • Hurricane evacuation resources
  • Counseling
  • Community clinics
  • Crime victims
  • Interpreter services
  • Food kitchens
  • Flu shots
  • Reporting scams targeting seniors
  • Court ordered case plans
  • Senior care options
  • Homebound assistance
  • Youth programs
  • Dental care
  • Legal counseling
  • Medicaid assistance
  • Support groups
  • Employment assistance
  • Christmas toy giveaways
  • Family planning
  • Discrimination assistance
  • Assistive technology equipment
  • Parenting classes
  • Disability benefits
  • Coroner services
  • Multipurpose centers
Menu
Translate