Due to our confidentiality policy we do not give information about callers to other people.
The Federal Communications Commission (FCC) designated 2-1-1 as the official phone number to get health and human services resources. VIA LINK is the organization in Southeast Louisiana that provides this service. Our contact center counselors are available 24 hours a day to provide information and referrals to programs that can help with food, shelter, medical care, financial assistance, mental health services, substance abuse treatment, senior services, childcare and more.
No, VIA LINK does not receive government funding for our 2-1-1 work.
We believe that crisis is self-defined because people are the experts about their own lives.
No. Anyone who believes they are in crisis can call our crisis line and talk to one of our specialists.
Yes, all of our services are free.
Yes, VIA LINK keeps all caller information confidential. The exceptions are situations involving mandated reporting, imminent danger and duty to warn.
No, our policy is that we do not contact people without their consent.
Our specialists research available resources while the caller is on the line, so please contact us when you are ready to receive resources. You can also email us or text us.
Generally we do not transfer calls to other agents. All of our staff are trained and able to assist people in any situation.
No, 2-1-1 services are available to all of Louisiana.
Typically we send resources by text message, unless someone contacts us by email.
We do not have access to personal account information for public benefits. However, we can connect you with organizations that do.
Each year tens of thousands of people contact VIA LINK for assistance
Callers asked about:
- Utility assistance
- Emergency shelter
- Tax preparation assistance
- Hurricane evacuation resources
- Community clinics
- Crime victims
- Interpreter services
- Food kitchens
- Flu shots
- Reporting scams targeting seniors
- Court ordered case plans
- Senior care options
- Homebound assistance
- Youth programs
- Dental care
- Legal counseling
- Medicaid assistance
- Support groups
- Employment assistance
- Christmas toy giveaways
- Family planning
- Discrimination assistance
- Assistive technology equipment
- Parenting classes
- Disability benefits
- Coroner services
- Multipurpose centers