Child abuse and neglect are preventable, and all communities benefit when children and families are well supported. Extreme stress and uncertainty for families may increase the risk of child abuse and neglect raising the need to support families and prevent abuse before it occurs.

Prevent Child Abuse Louisiana (PCAL) stresses that all community members have a role in ensuring children have positive experiences and families have the resources they need when they need them, well before they are in crisis. By focusing on the importance of creating systems and programs that put children and families first, we can help prevent child abuse.

Working with PCAL, VIA LINK offers a statewide program, Louisiana Parent Line, which provides parents with free, confidential, 24/7 access to a live specialist. Translation services are available, and the Louisiana Parent Line can be reached by phone and text 24 hours a day.

“The Parent Line provides parents and other family members with a safe space to express their frustrations, ask parenting questions and get support,” explained LaVondra Dobbs, CEO of    VIA LINK. “Parent Line specialists are well trained and experienced in offering emotional support to parents. They focus on de-escalation and crisis intervention. They listen and understand parents’ concerns. Specialists can provide information on different services and referrals. Perhaps most importantly, they can help parents develop plans for coping.”

Yet, the Parent Line is more than a one-time call. Parents can call in as often as they want or need. The goal is to provide emotional support whenever parents need it. The specialists can also offer follow-up calls and help increase the circle of support for families. Throughout Louisiana, this free service is working to prevent child abuse by getting families the support they need.

The phone number is 833-LA-CHILD (833-522-4453). You can also text us at (225) 424-1533.

For more information about PCAL, VIA LINK, or the Louisiana Parent Line, please contact Sherrard Crespo, LCSW, Director of Outreach and Prevent Child Abuse Louisiana at [email protected] or visit our website www.vialink.org.