	Serving New Orleans and the Surrounding Parishes Jefferson, Lafourche, Livingston, Plaquemines, St. Bernard, St. Charles St. Helena, St. John, St. Tammany, Tangipahoa and Washington
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COMMUNITY RESOURCE DIRECTORY

The only comprehensive, up to date listing of health and human services in our area. You can access this information by simply dialing 2-1-1 (or 1-800-749-2673). Printed directories may now be purchased online. A sneak-peak online, searchable version of our directory is now available!

CRISIS COUNSELING AND SUICIDE INTERVENTION

When life seems hopeless or out of control, VIA LINK Call Center Counselors are here to listen.

DISASTER RELATED INFORMATION

Click here for the latest OIL SPILL related Information & Resources
Whether it be from hurricane, flood, fire, or any other type of disaster, VIA LINK’s 2-1-1 call center is ready to respond 24/7. VIA LINK is one of six Louisiana 2-1-1 agencies that works in concert with city, parish and state governments and other organizations to provide disaster-related information and available resources.

AGENCY CONNECTION

WHAT IS THE VIA LINK 2-1-1 CALL CENTER?

VIA LINK provides crisis and suicide counseling and connects people to community resources that help them to resolve life's biggest challenges. Our call center counselors are available 24 hours a day to provide crisis counseling and information and referral to programs to help with needs such as food, shelter, medical care, financial assistants, counseling programs, substance abuse treatment, childcare, etc. Our counselors are ready to assist you.

GNO 2-1-1 website

2-1-1 MAKES LIFE SAVING CONNECTIONS

Call Center counselors provide an invaluable service to our community. The following are testimonials from real callers:

" The call was very helpful. The counselor told me about a number of agencies that were able to help me out. He told me a lot of information other agencies never told me about. It was great. He was very, very helpful. "

" The counselor gave me a lot of good information about what I could do because I am an alcoholic and I am 17. She gave me some information about how I can go about fixing that. I mean everything she told me was helpful. This service is amazing. It is the best service I have ever called. I have called other services and they didn't help me, but this one helped me. It helped me a lot. "

CHARTING COMMUNITY NEED WITH 2-1-1 CALLS

2-1-1 reports monthly on what needs are being presented in the community, how they are being met, and what services are meeting those needs. 2-1-1 also collects specific caller information based on location of caller, gender, age and sex.

Click here for a highlight report of the calls we took from 01/01/2010 - 03/31/2010.

HOMELESS MANAGEMENT INFORMATION SYSTEMS (HMIS)

VIA LINK manages the information for this HUD-mandated system, in partnership with
UNITY of Greater New Orleans
Click here if you want to sign up for HMIS training or receive HMIS support

CALL CENTER PARTNERSHIPS

Our 24-hour call center receives on a variety of specialty hotlines including:

2-1-1 Counselors provide crisis counseling and information and referral for the Greater New Orleans Area.
The National Suicide Prevention Lifeline - Counselors provide suicide prevention for local callers to 1-800-273 TALK and 1-800-SUICIDE
After Hours and Special Contracts - VIA LINK provides after hours for local agencies and programs including Florida Parishes and Metropolitan Human Services District

If you are interested in VIA LINK providing call center services for your agency, please call (504) 895-5575.

TOP CALL CENTER NEEDS
(01/01/2010 - 03/31/2010)

Electric Bill Payment Assistance
Rent Payment Assistance
Community Shelters
VITA Program Sites (Tax Assistance)
Comprehensive I&R
Transitional Housing/Shelter
Ongoing Emergency Food
Helpline/Warmline
Furniture
Low Income Subsidized Rentals

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