Need Disaster Assistance? Call 1-800-FEMA or visit www.DisasterAssistance.gov

Listening. Understanding. Connecting.

VIA LINK provides information, referrals, training, and crisis intervention to people, organizations, and communities so they can help themselves and others.




“I am glad I made this call. The counselor gave me information about 3 different agencies that could help me.  I didn’t know these agencies existed!  I called them and got the help I needed”

– Lucy

“I have been sad for a long time.  The mom of a friend of mine told me she was worried about me and gave me this flyer for the Teen Crisis Textline.  I texted them the next day.  The counselor understood how I was feeling and supported me.  I have been able to reach them by text now at other times when I am feeling very sad.”

– 13 year old girl

Call Us About

  • Basic Needs/Housing
  • Mental Health Care/Counseling
  • Other Community Services
  • Public Assistance
  • Individual/Family Life Needs
  • Healthcare
  • Criminal Justice/ Legal Services
  • Consumer Education/Protection
  • Employment Services
  • Disaster Services

24-hour Contact Center Services

2-1-1 Counselors provide crisis counseling, information and referral for the Greater New Orleans Area.

The National Suicide Prevention Lifeline - Counselors provide suicide prevention for local callers to:
1-800-273 TALK

After Hours & Special Contracts

Interested in having VIA LINK provide contact center services for your agency?

AIRS Suicide Preventions Greater New Orleans United Way American Association of Suicidology Fight Fraud