Serving New Orleans and the Surrounding Parishes
Jefferson, Lafourche, Livingston, Plaquemines, St. Bernard, St. Charles
St. Helena, St. John, St. Tammany, Tangipahoa and Washington
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COMMUNITY RESOURCE DIRECTORY

The only comprehensive, up to date listing of health and human services in our area. You can access this information by simply dialing 2-1-1 (or 1-800-749-2673). Printed directories may now be purchased online. A sneak-peak online, searchable version of our directory is now available!

CRISIS COUNSELING AND SUICIDE INTERVENTION

When life seems hopeless or out of control, VIA LINK Call Center Counselors are here to listen.

Click here for VIA LINK's Crisis Training Programs registration form

DISASTER RELATED INFORMATION

Whether it be from hurricane, flood, fire, or any other type of disaster, VIA LINK’s 2-1-1 call center is ready to respond 24/7. VIA LINK is one of six Louisiana 2-1-1 agencies that works in concert with city, parish and state governments and other organizations to provide disaster-related information and available resources.
AGENCY CONNECTION

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    WHAT IS THE VIA LINK 2-1-1 CALL CENTER?

    VIA LINK provides crisis and suicide counseling and connects people to community resources that help them to resolve life's biggest challenges. Our call center counselors are available 24 hours a day to provide crisis counseling and information and referral to programs to help with needs such as food, shelter, medical care, financial assistants, counseling programs, substance abuse treatment, childcare, etc. Our counselors are ready to assist you.


    2-1-1 MAKES LIFE SAVING CONNECTIONS

    Call Center counselors provide an invaluable service to our community. The following are testimonials from real callers:

    " The call was very helpful. The counselor told me about a number of agencies that were able to help me out. He told me a lot of information other agencies never told me about. It was great. He was very, very helpful. " 
    " The counselor gave me a lot of good information about what I could do because I am an alcoholic and I am 17. She gave me some information about how I can go about fixing that. I mean everything she told me was helpful. This service is amazing. It is the best service I have ever called. I have called other services and they didn't help me, but this one helped me. It helped me a lot. "

    CHARTING COMMUNITY NEED WITH 2-1-1 CALLS     

    2-1-1 reports monthly on what needs are being presented in the community, how they are being met, and what services are meeting those needs. 2-1-1 also collects specific caller information based on location of caller, gender, age and sex.

    Click here for our Call Center Highlights of calls taken for July through September 2013.

    HOMELESS MANAGEMENT INFORMATION SYSTEMS (HMIS)

    VIA LINK manages the information for this HUD-mandated system, in partnership with
    UNITY of Greater New Orleans
    Click here if you want to sign up for HMIS training or receive HMIS support

    CALL CENTER PARTNERSHIPS

    Our 24-hour call center receives on a variety of specialty hotlines including:

    • 2-1-1 Counselors provide crisis counseling and information and referral for the Greater New Orleans Area.
    • The National Suicide Prevention Lifeline - Counselors provide suicide prevention for local callers to 1-800-273 TALK and 1-800-SUICIDE
    • After Hours and Special Contracts
    If you are interested in VIA LINK providing call center services for your agency, please call (504) 895-5575.



    TOP CALL CENTER NEEDS
    2013

    1. Basic Needs/Housing
    2. Mental Health Care/Counseling
    3. Other Community Services/Other
    4. Public Assistance
    5. Individual/Family Life
    6. Healthcare
    7. Criminal Justice/Legal Services
    8. Consumer Education/Protection
    9. Employment Services
    10. Disaster Services
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  • © VIA LINK 2011, P.O. Box 15409, New Orleans, LA 70175  |  Phone: 504.895.5550 | Fax: 504.895.5560