Positions Available

  • Clinical Coach (F/T)

    Posted on September 15, 2016

    Accountability:  Contact Center Director


    Function:  Responsible for clinical oversight for the VIA LINK Contact Center and provide some supervision of assigned staff



    • Work effectively with Contact Center Director to assure quality clinical support, oversight, and quality assurance for the Contact center
    • Assist with Contact Center training, including new counselor orientation, training and all in-service training as needed.
    • Prepare all manuals, clinical supports, and written procedures as needed
    • Provide clinical support and coaching to supervisors and counselors as needed
    • AnswerContactCenterContacts as needed and provide guidance or handle difficult Contacts when indicated and insure proper follow-up
    • Carry out or supervise follow-up for suicide Contacts and oversee appropriate documentation for suicide Contacts
    • Supervise staff, volunteers, and students, as assigned
    • Participate as an effective member of the Contact center supervisory team
    • Serve in “On-Call” rotation
    • Work with Contact Center Director to standardize a Contact monitoring system, insuring compliance with internal audit standards
    • Conduct or assure referrals for Survivor of Suicide group(s) as needed
    • Keep abreast of best practices and new research in the field and apply as appropriate to training and Contact center operation
    • Work with the Contact Center Director for agency certifications/accreditations
    • Attend trainings, meetings, conferences, and workshops as needed
    • Take advantage of continuing education to increase professional skills
    • Conduct workshops and trainings when appropriate
    • Work with local, state, and national partners in improving performance and increasing resources forVIA LINKContact Center and related initiatives
    • Carry out other responsibilities as requested by Contact Center Director and CEO
    • Work in an emergency or evacuate for a disasters and work at an alternate location to assure continuity of services, when assigned


    Qualifications Desired:

    • Master’s degree in counseling or social work with national certification required. Licensure a plus
    • Ability to work effectively with different personalities, backgrounds, and learning styles
    • Proven experience with individual and group training and with supervision
    • Willingness to accept and grow from supervision and team building



    • Ability to work flexible hours as needed, including nights and weekends
    • Dependable licensed vehicle
    • Willingness and ability to work in an emergency or disaster and to evacuate to another location if required.


    Salary Range: Dependent upon experience and funding availability


    The responsibilities above describe the general nature of the position and are not an exhaustive list of all responsibilities, duties, and skills required for this position.


    Please submit a cover letter and resume to jobs@vialink.org

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